FAQs

Medicare
Blue Cross Blue Shield
Florida Blue
United Healthcare Plans
UHC Community Plan
Aetna Plans
Cigna
Tricare
HealthSpring
Echo
ChampVA
VA

Mastercard
Discover
American Express
Visa
Personal Check
Cash

Most orders are shipped directly to you at no cost, in plain, discreet packaging to ensure your privacy. You may incur shipping costs if you use a premium service.

Spring Creek’s shipping costs:
Standard Ground: Free
Second-Day Air: $24.00
Next Day Air: $26.00

Most orders are shipped directly to you at no cost, in plain, discreet packaging to ensure your privacy. You may incur shipping costs when requesting:

C.O.D.
Premium shipping (Next Day Air, Second Day Air and Next Day Saturday)
Orders shipped to Canada
If you’re not billing the item(s) through your health insurance, you may pay shipping costs if the order is not over $35.

C.O.D. stands for “cash on delivery.” When using this service, FedEx requires a money order or a check upon delivery; cash will not be accepted. Please note: There will be a charge of $12.50 for using the C.O.D. option.

Yes. Orders shipped to P.O. boxes are shipped via U.S. Priority Mail.

Yes. Orders shipped to P.O. boxes are shipped via U.S. Priority Mail.

Because we want to ensure that you will have your supplies as soon as possible, we will select the most efficient shipping for you. We use FedEx and a mail service. All orders shipped to P.O. Boxes will be shipped via U.S. Priority Mail.

Yes, you can have an order shipped to an alternate location. However, some health insurance providers have guidelines in place that may affect our ability to fill your order if you are shipping to an alternate location. This information will be noted on your online order. Or, your Customer Care Specialist may alert you to these restrictions when you call in to place your order.